Author: Janice M. Keefe, Lucy Knight, Anne Martin-Matthews, Jacques Legare

Publication Date: 2011

Description: Objective: This paper is a synthesis of research on recruitment and retention challenges for home support workers (HSWs) in Canada.

Participants: Home support workers (HSWs) provide needed support with personal care and daily activities to older persons living in the community.

Methods: Literature (peer reviewed, government, and non-government documents) published in the past decade was collected from systematic data base searches between January and September 2009, and yielded over 100 references relevant to home care human resources for older Canadians.

Results: Four key human resource issues affecting HSWs were identified: compensation, education and training, quality assurance, and working conditions. To increase the workforce and retain skilled employees, employers can tailor their marketing strategies to specific groups, make improvements in work environment, and learn about what workers value and what attracts them to home support work.

Conclusions: Understanding these HR issues for HSWs will improve recruitment and retention strategies for this workforce by helping agencies to target their limited resources. Given the projected increase in demand for these workers, preparations need to begin now and consider long-term strategies involving multiple policy areas, such as health and social care, employment, education, and immigration.

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Keywords: Home care, recruitment and retention, compensation, working conditions