The hospital‑to‑home care transition experience of home care clients: an exploratory study using patient journey mapping
The study’s aim was to provide insight into the care transition experiences and perspectives of home care clients and caregivers of those receiving home care who experienced a hospital admission and returned to home care services by thematically and illustratively mapping their collective journey.
Author: Marianne Saragosa, Sonia Nizzer, Sandra McKay and Kerry Kuluski
Publication Date: August 21, 2023
Description: Care transitions have a significant impact on patient health outcomes and care experience. However, there is limited research on how clients receiving care in the home care sector experience the hospital-to-home transition. An essential strategy for improving client care and experience is through client engagement efforts. The study’s aim was to provide insight into the care transition experiences and perspectives of home care clients and caregivers of those receiving home care who experienced a hospital admission and returned to home care services by thematically and illustratively mapping their collective journey.
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Keywords: Care transition, Home care, Journey mapping, Patient experience, Caregiver experience
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